These days I've been busy running around government offices. As expected the laidback responses by people and multiple levels of hierarchy really sucked me. Today I was at the sub registrar office for getting EC (Encumbrance certificate) and was pleasantly surprised to see SLAs (Service level agreements) defined for each of the services.
Thanks to E-Goverance being implemented, now things happen in a jiffy.
A board showing different time standards(SLAs) for various services.
The catch here is that the SLA applies only after you submit your document, and to do that one there needs to be a person sitting at the receiving end, who on most of the ocasions will be enjoying extended breaks or will be indulging in some petty discussions with colleagues.
Well it was not me alone running around, there is someone else in my life who has also been running along with. Let me introduce you this specimen. Click on read more to see who it is..