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@ St.Mary's Island
.....Naaku telisindhi cheppaku...teliyandhi cheppina nenu vinanu!!!!!! ...Nenu rasedhi adhola untundhi ani vaalu veelu chepatame thappa naaku thelidhu.
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SHL Great 8 Competency areas
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Leading and
Deciding
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Supporting
and Co-operating
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Interacting
and Presenting
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Analysing
and Interpreting
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Creating
and Conceptualising
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Organising
and Executing
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Adapting
and Coping
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Enterprising
and Performing
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Leading and Deciding
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5
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Quite likely to be a strength
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These
behaviours are important for roles of increased influence and responsibility,
and mostly associated with leadership and management. People in such roles
need to be prepared to make difficult decisions and take responsibility for
them. When leading other people, it is important to attend to both task- and person-
side of issues. The work of others has to be structured, organised and
coordinated. At the same time, managers need to support personal development,
reward good performance and motivate people to achieve work goals.
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Example Roles where these behaviours are important:
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Managers/Supervisors
- Judges
- Company
Directors
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- Surgeons
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Politicians
- Military
Officers
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What Good Looks Like:
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- Acts
decisively and takes responsibility.
- Is
prepared to make difficult decisions and take calculated risks.
- Empowers,
develops and motivates others.
- Defines
roles and responsibilities and coordinates others.
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Recognises and rewards good performance and builds effective teams.
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Example Interview Questions:
Outline a situation that required you to take a particularly
quick and definitive decision.
- What
factors did you take into account when making your decision?
- How
comfortable were you at having to make such a quick decision?
- How might
your decision have been different if you had had more time to consider the
issues involved?
Tell me about a time when you had to take charge of
a group of people in order to achieve a particularly important outcome.
- How did
it come about that you took this leadership role?
- How did
others respond to you in this role?
- How would
you describe your leadership style in this situation and how effective was it
on this occasion?
Give me an example of something you have done to
bring out the best in another person or when you created a learning
opportunity for someone.
- How successful
were you in your endeavour?
- What does
empowerment mean to you as a manager?
- What
skills would you like to improve to aid you to manage and set up learning
opportunities?
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Supporting and Co-operating
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4
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5
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Very likely to be a strength
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Understanding
other people, being tolerant and sensitive to their feelings, and treating
them fairly and ethically are important behaviours when working in direct
contact with other people, such as colleagues, clients or customers. When
working as part of a team it is very important to support others and
cooperate rather than compete.
Expressing sympathy and considering the emotional needs of others is a
key aspect of this behaviour.
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Example Roles where these behaviours are important:
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- Nurses
- Counsellors
- General
Practitioners
- Retail
Assistants
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- Customer
Service Workers
- Any job
that involves working closely with a team
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What Good Looks Like:
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- Puts the
team first and offers support to other team members.
- Consults
others and recognises their contributions.
- Understands other people, showing sympathy when
necessary.
- Tolerates
other people's views and needs.
- Acts
ethically and treats people fairly.
- Provides
service by responding to client needs, showing courtesy and dealing appropriately
with dissatisfied customers.
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Example Interview Questions:
Give me an example of when you had to be
particularly supportive to others in a team.
- What
factors did you consider when trying to decide how best to support them?
- How in
touch do you think you were with their feelings and concerns?
- How did
you identify what type of support was needed?
Tell me about the last time that you were faced by a
moral or ethical dilemma at work.
- How did
you feel?
- How did
you resolve the dilemma?
- What factors
affected how you dealt with the situation?
Give me an example of a time when you had to satisfy
a particular customer or client need (this could be an internal or external
'customer').
- How did
you ensure that you set and delivered to agreed timescales and delivery
standards with the customer?
- How did
you make sure that the client/customer was fully satisfied with your work?
- How
effectively do you think you satisfied the client's expectations?
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Interacting and Presenting
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5
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Very likely to be a strength
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In order to
win people round to a particular point of view, as in sales-related roles, it
is important to make a good first impression, be confident, convincing and
have good presentation skills. More broadly, to interact successfully with
others and build productive relationships, one needs to be adaptable, take
time to build and maintain people networks, and deal tactfully with any
disagreements.
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Example Roles where these behaviours are important:
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- Sales
Agents
- Marketing
Managers
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Lawyers/Barristers
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Recruitment Consultants
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- Public
Relations Managers
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Management Consultants
- Estate
Agents
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What Good Looks Like:
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- Quickly
establishes lasting and useful relationships with people.
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Successfully negotiates, mediates and persuades.
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Communicates and presents effectively, adapting style to suit the
listener(s).
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Example Interview Questions:
Tell me about a time when you found it difficult to
build an effective working relationship with a customer or colleague.
- How did
you deal with this?
- What
efforts did you make to understand the situation from other people's
perspective?
- To what
extent did your relationship change?
Describe a situation where you had difficulty
persuading someone around to your point of view.
- Why did
you try to persuade him/her?
- How
successful were you?
- What did
you do to try and persuade them and what would you do differently next time?
Tell me about a time when you have had to present
ideas or information in a formal setting to others (such as a presentation to
a group of people).
- How did
you feel during the presentation?
- How did
you decide what style to adopt in the presentation?
- How do
you feel the presentation went, and what feedback did you receive?
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Analysing and Interpreting
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Very likely to be a strength
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These
behaviours are important for roles requiring good analytical skills. When
working with information or solving problems, it is important to evaluate and
review critically and produce solutions that are rational, practical and
based on evidence. Communicating information and ideas effectively in writing
and sharing expertise with others is essential for knowledge to disseminate
through an organisation.
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Example Roles where these behaviours are important:
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- Economists
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Physicists
- Political
Analysts
- Engineers
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Statisticians
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- Computer
Scientists
- Actuaries
- IT
Analysts
- Business
Analysts
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What Good Looks Like:
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- Gathers
information and evaluates it critically
- Makes
rational judgements and produces solutions to problems.
- Writes in
an engaging style and adapts writing style to suit the intended reader.
- Shares
information and expertise with others.
- Actively
seeks to develop job knowledge and skills and to learn about the organisation
and its market.
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Example Interview Questions:
Describe a judgement that you have had to make that
required you to be especially rational and objective.
- To what
extent did your final judgement differ from your own initial view of the
situation?
- How
typical was this of your usual approach when analysing issues or problems?
- What
information did you collect to ensure that you remained objective?
What type of written documents do you produce in
your current (most recent) role?
- Which of
these do you find most difficult or challenging to produce and why?
- How much
do you enjoy this aspect of your work?
- How do
you decide how to structure your written work and the level at which to pitch
it?
- What
feedback have you received about your written communication at work?
When was the last time you attended any kind of
training?
- What did
it involve?
- How did
you apply the information?
- What
feedback did you receive after the training?
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Creating and Conceptualising
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Very likely to be a strength
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Creativity
and imagination are crucial for tasks and roles that require producing
something new and original. It is not only creativity that drives innovation,
but also providing the right environment for new ideas to flourish. All areas
of work have emerging knowledge or technology, and it is important to be open
to these new ideas and be keen to learn. Concentrating on the big picture and
thinking about the long term are also important for achieving ambitious, long
term objectives.
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Example Roles where these behaviours are important:
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- Fashion
Designers
- Product
Designers
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Architects
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Choreographers
- Creative
Writers
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- Web
Developers
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Biochemists
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Physicists
- Strategy
Consultants
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What Good Looks Like:
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- Generates
new ideas and readily considers new or unconventional approaches.
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Anticipates future trends and imagines future possibilities.
- Has a
clear vision of long term goals and develops strategy to achieve them.
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Example Interview Questions:
Give me an example of when you have shown
creativity.
- Talk me
through the processes that you went through when generating ideas or
alternatives. How many alternatives did you generate?
- How did
you decide which idea or alternatives to apply in practice?
- How well
did your idea(s) work in practice?
Give me an example of a time when you used a less
common approach to work.
- Why did
you choose to follow this approach?
- Why do
you think your approach was different?
- What was
the end result?
To what extent has your current (or previous) role
allowed you to think strategically?
- Describe
the time-scales under which you typically plan and operate.
- How much
do you enjoy planning in the longer term?
- Describe
your role in a strategic planning process in which you have been involved.
- How do
you go about balancing day-to-day issues with those that are more long term?
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Organising and Executing
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Very likely to be a strength
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All
employers want people who are organised, conscientious, committed, follow
rules and can be relied upon to work on a task independently. These qualities
are particularly important for busy roles where accurate and reliable
execution is the key. When planning and managing projects, or scheduling and
organising events, it is important to prioritise, multitask and use time effectively.
Delivering work of high quality requires commitment, effort and an eye for
detail.
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Example Roles where these behaviours are important:
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- Auditors
- Computer
Systems Administrators
- Project
Managers
- Aviation
Inspectors
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Accountants
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- Personal
Assistants
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Facilities Managers
- Health
and Safety Inspectors
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Production Managers
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What Good Looks Like:
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- Works
towards high standards and constantly monitors and improves own performance.
- Develops
realistic and achievable plans breaking work down into manageable parts.
- Works
systematically, setting objectives and prioritising effectively.
- Uses time
efficiently and monitors progress against deadlines and milestones.
- Is
committed to excellence and the organisation.
- Accepts
direction and complies with rules.
- Is
dependable and works well autonomously.
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Example Interview Questions:
What is the most challenging project or piece of
work that you have had to organise?
- How did
you structure the project and your planning of it?
- What made
this project so challenging?
- Looking
back, how could you have been better prepared or organised?
Give me an example of when you had to work to an
important deadline.
- Why was
this deadline so important and what did you do to ensure it was met?
- To what extent
did you meet the deadline and all that it required?
- What
feedback did you receive afterwards?
Can you tell me about a time when it was essential
that you followed clear policies or procedures?
- How
typical is it for you to follow rules and procedures in a situation like
this?
- How
successful were you in following these policies and procedures closely?
- How do
you feel when operating in areas that do not have such clear policies and
procedures?
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Adapting and Coping
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Very likely to be a strength
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Most
organisations go through periods of change or high pressure and some jobs are
likely to involve uncertain or stressful situations on a regular basis.
Adjusting and not feeling threatened in unfamiliar environments requires
flexibility and the acceptance of change as a normal part of life.
Effectively coping with pressure, setbacks or criticism requires the ability
to stay calm, view things positively and switch off from work when relaxing.
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Example Roles where these behaviours are important:
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- Police
Detectives
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Umpires/Referees
- Mental
Health Counsellors
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- Sales
Managers
- Fire
Service Worker
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Expatriate Workers
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What Good Looks Like:
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- Adapts
and responds well to change.
- Remains
composed and effective in ambiguous or uncertain situations.
- Works
productively under pressure and relaxes outside work.
- Keeps
emotions under control and maintains a positive attitude despite setbacks.
- Uses
criticism constructively and does not dwell on unfair criticism.
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Example Interview Questions:
What is the greatest change that you have had to
adapt to recently?
- How was
the need for change identified and what was its impact upon you?
- How much
variety do you like in your day-to-day work role?
- What do
you view as the benefits (and any disadvantages) of the changes?
Describe a situation when you had to work under a
high degree of pressure.
- How did
you feel while you were under this amount of pressure?
- Do you
think others would have noticed a change in your behaviour during this time?
- What did
you do to help you cope with this pressure and what might you do differently
if this situation arose again?
Tell me about a time when you were unfairly
criticised.
- Why do
you think this happened?
- How did
you respond?
- What was
the outcome?
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Enterprising and Performing
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Quite likely to be a strength
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Demanding
and results-oriented roles need "go-getting" and driven people, who
are ambitious and constantly stretch themselves to achieve goals. People who
work hard, persist and push themselves to the limit are generally the top
performers in any organisation. In addition to drive, thinking commercially
is a key behaviour for generating new business and maximising revenues.
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Example Roles where these behaviours are important:
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- Sales
Agents
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Stockbrokers
- Financial
Officers
- Retail
Buyers
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Treasurers
- Bankers
- Any
target/results orientated job
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What Good Looks Like:
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- Works
energetically and enthusiastically and shows persistence.
- Acts on
own initiative and seeks new challenges and demanding goals.
- Thinks
commercially, prioritising financial considerations and actively seeking
opportunities for new business.
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Example Interview Questions:
Describe some particularly stretching targets that
you have worked towards.
- How were
these targets set?
- How
motivating do you find targets like this?
- How
successful were you in reaching them?
To what extent does your current (previous) role
require you to take a commercial view of the organisation’s performance?
- What
personal targets do you have in relation to commercial success?
- How, and
to what extent, do you measure your own performance against these kinds of
factors?
- How
important is this in terms of your motivation?
Give me an example of a time when you spotted a good
business opportunity.
- What was
this opportunity?
- Why did
you think it was worthwhile?
- What was
the outcome?
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